Dubai Sofa Repairs Privacy Policy
Website: https://dubaisofarepairs.ae/
Last Updated: 14 October 2026
Welcome to Dubai Sofa Repairs, your upholstery and furniture repair service provider in Dubai, United Arab Emirates. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or request our services.
By using our website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
1. Who We Are
Dubai Sofa Repairs provides sofa repair, sofa reupholstery, cushion and foam replacement, leather upholstery and repair, dining chair upholstery, outdoor furniture upholstery, and related furniture restoration services in Dubai.
This Privacy Policy applies to information collected through our website, enquiry forms, telephone calls, email, WhatsApp, and other communication channels used to arrange our services.
Website: https://dubaisofarepairs.ae/
Email: info@dubaisofarepairs.ae
Address: 2 Street 25, Al Quoz Industrial Area 3, Dubai, United Arab Emirates.
2. Information We Collect
We may collect the following types of personal information when you interact with our website or services.
Personal and Contact Information
- Name and contact details, including telephone number and email address.
- Service address and location details required for appointments, pickup, or delivery.
- Information submitted through enquiry forms or other communication channels.
Service-Related Information
- Details about your sofa, furniture, repair requirements, and upholstery preferences.
- Photographs of furniture shared for assessment or quotation purposes.
- Preferred appointment dates, booking details, and service history.
- Information relevant to quotations, payments, and customer service.
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address and browser information.
- Device type and operating system.
- Pages visited, referring websites, and browsing activity.
- Website usage data, error logs, and security-related information.
We collect only the information reasonably necessary for the purposes described in this policy or as otherwise permitted by applicable law.
3. How We Use Your Information
We may use your personal information for the following purposes:
- To respond to enquiries and provide service information.
- To prepare quotations and assess furniture repair or upholstery requirements.
- To arrange appointments, furniture pickup, delivery, and service completion.
- To communicate with you regarding bookings, materials, pricing, and service updates.
- To process payments and maintain relevant transaction records.
- To improve our website, services, and customer experience.
- To monitor website performance, detect technical issues, and maintain security.
- To prevent spam, fraud, unauthorized access, and other misuse.
- To comply with applicable legal obligations and resolve disputes.
We will not use your personal information for unrelated purposes without an appropriate lawful basis or notice where required by applicable law.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor behaviour, and improve performance.
These technologies may collect information about how visitors use our website.
We may use analytics tools, such as Google Analytics or similar services, if configured on our website, to understand website traffic and usage patterns.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by applicable law, we will request consent before using non-essential cookies or tracking technologies.
5. Sharing of Information
Dubai Sofa Repairs does not sell or rent your personal information to third parties.
We may share information when reasonably necessary with:
- Service providers: Website hosting, maintenance, security, analytics, and technical support providers.
- Communication platforms: Email, telephone, WhatsApp, or other platforms used to communicate with customers.
- Payment providers: Payment processors or financial service providers, where applicable.
- Operational partners: Providers involved in delivering agreed services, arranging logistics, or fulfilling customer requests.
- Legal and regulatory authorities: Where disclosure is required by applicable law, a valid legal process, or necessary to protect our legal rights.
We aim to limit information sharing to what is necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and applicable contractual or legal obligations.
6. Data Protection and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the services and systems in use, these measures may include:
- Secure website connections using HTTPS/SSL.
- Access controls and account security measures.
- Website monitoring and protection against malicious activity.
- Security updates and appropriate data handling procedures.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee absolute security, but we take reasonable steps to reduce potential risks.
7. IP Addresses and Security Monitoring
Our website hosting, security, or technical service providers may automatically record IP addresses and related technical information.
This information may be used to:
- Detect suspicious activity and unauthorized access attempts.
- Identify and block malicious traffic or automated bots.
- Investigate technical issues and maintain website security.
- Help prevent spam, fraud, and misuse of our website.
IP addresses and associated logs will be retained for as long as reasonably necessary for security, operational, or legal purposes, subject to applicable law.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes, and meeting legal obligations.
The retention period may vary depending on the type of information and the reason it was collected.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal and operational requirements.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Object to or request restrictions on certain processing activities where applicable.
- Withdraw consent where processing is based on consent.
- Request information about how your personal data is used or shared.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Certain information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, maps, social media platforms, review services, or other external services.
We do not control the privacy practices, content, or security of these third parties. When you access their websites or use their services, their respective privacy policies and terms may apply.
We recommend reviewing those policies before sharing personal information with third-party services.
11. Children’s Privacy
Our website and services are intended for individuals seeking furniture repair and upholstery services. We do not knowingly collect personal information from children except where permitted by applicable law and with any required authorization.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
12. Spam Detection and Automated Security Services
Information submitted through website forms may be checked using automated spam detection, security, or anti-abuse services to identify unwanted messages, malicious submissions, and fraudulent activity.
Such services may process technical information or form submission data according to their own privacy policies and applicable legal requirements.
We use these measures to help protect our website and ensure that genuine customer enquiries can be handled effectively.
13. International Data Transfers
Some of our website hosting, analytics, communication, or technical service providers may process information outside the United Arab Emirates.
Where personal information is transferred internationally, we will take the measures required by applicable data protection laws to ensure that the transfer is handled appropriately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, or applicable legal requirements.
Any revisions will be published on this page with an updated “Last Updated” date.
We encourage visitors to review this page periodically to stay informed about our privacy practices.
15. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to submit a privacy-related request, please contact us.
Business Name: Dubai Sofa Repairs
Website: https://dubaisofarepairs.ae/
Email: info@dubaisofarepairs.ae
Address: 2 Street 25, Al Quoz Industrial Area 3, Dubai, United Arab Emirates.
We will review your request and respond in accordance with applicable laws and requirements.